Have Questions? We Have Answers.


If you think of anything else, or just want to chat, drop us a line

What is Scent Trunk?


Scent Trunk designs original fragrances for you based on a guided process of discovery. It starts with a Scent Test. The Scent Test is meant to be fun and shared with friends. Take time to sample the palette of our six core scents. Tell us what you like, and what you don’t. We’ll send you an original fragrance based on your response.

A 30-day supply of your custom fragrance will cost $11.99 per month, free shipping, if you decide to opt in.

What is the Scent Test?


The Scent Test is a sample palette of our six core scents. It is used to help you discover what you like - and what you don’t, so we can design the best fragrance for you.

After you rate the Scent Test, we’ll send you a 30 day supply of your custom fragrance for $11.99 per month, free shipping if you decide to opt in.

What is your cancellation policy?


You can cancel at any time from your My Account page. Or if you’d like to move your billing date feel free to reach out to us, we’re happy to help!

Is Scent Trunk available in my country?


Scent Trunk currently only ships to customers in the US and UK. If you are outside the US or UK, send us an email so we know where we should expand next! Follow us on Facebook to see where we expand to next.

I just signed up for the Scent Test, when will it ship?


After you order your Scent Test, you’ll receive shipping confirmation within 2-3 business days by email. US customers will receive tracking numbers when their order ships. You’ll receive your package within 5-7 business days by USPS after you receive shipping confirmation.

UK customers will receive shipping confirmation within 2-4 business days and can expect their package to arrive in 7-14 business days. We’re hoping to add tracking numbers for UK customers soon, so stay tuned!

Is this for men or women?


Anyone can wear fragrance. Taking the Scent Test is the best way to understand your preferences. We take the gender element out of equation and create something based on your preferences.

How do you know what fragrances I like?


Everyone that signs up has to experience our Scent Test first. Based on how you like each of the 6 scents in the Scent Tests, we can determine what smells you love, like and dislike. Make sure you follow the instructions in the kit for the best experience. If you’re uncertain right away, come back to it later!

How do I rate the Scent Test?


As soon as you receive your Scent Test kit, go to test.scenttrunk.com to submit your responses.

What if I don’t like every scent in the Scent Test?


That’s perfect! You are supposed to love some, and hate some. That’s how we hone in on what makes you unique!

What do I do with the Scent Test after I have rated each scent?


The Scent Test is designed to be shared. After you rate the Scent Test, we encourage you to giftit to a friend. Friends don’t let friends smell bad ;)

What do I do after I complete the Scent Test?


Hold tight! Our team gets started on crafting your personalized fragrance just for you. As soon as we get your ratings, we’ll start curating your 30 day supply of your personalized fragrance. You’ll receive order confirmation once payment is processed. You can expect to receive shipping confirmation, tracking (US customers) within 5-7 business days. UK customers can expect shipping confirmation, and should receive their fragrance in 7-14 business days.

What if I don’t like the personalized fragrance you picked out for me?


That’s OK! Just send us an email to service@scenttrunk.com and we will send you another one right away, free of charge. We want to make sure you get a fragrance that you love.

When do you ship my monthly fragrance?


Your order will automatically renew every 30 days after you pay for your first personalized fragrance. As soon as the order renews, we will start putting your box together! US customers can expect shipping confirmation within 2-3 business days for their personalized fragrance.

When do you ship my monthly fragrance?


Your order will automatically renew every 30 days after you pay for your first personalized fragrance. As soon as the order renews, we will start putting your box together! US customers can expect shipping confirmation within 2-3 business days for their personalized fragrance.

What if I want to get a new fragrance? What if I want to change up my fragrance for a new season?


No problem at all! You can request a new fragrance from your account. Or you can always reach out to us via our contact form and we will handle it for you!

Where is my tracking number?


We’ll send you shipping confirmation and a tracking number to your Scent Trunk email. This is available to US customers only. Make sure you check your spam or junk folder!

What currency do you charge in?


We charge in USD.

Are there any hidden fees?


No there are no hidden fees. If you find any hidden fees let us know right away and we can get to the bottom of it!

How much does shipping cost?


Your personalized fragrance shipping cost is absolutely free! For our free Scent Test, we charge $4.95 shipping.

How do I update my Credit Card information?


You can update your credit card information from your account here.

Why did my payment fail?


If for some reason your payment failed, you can update your billing information here.

Sometimes, you may have to call your bank and allow the charge. Once you allow it once, you won’t have to worry about it in the future!

Can I re-sign up?


You can re-subscribe from your account here. You can also reach out to us by email and we’d be happy to help!

Can I change my scent preferences?


Yes you can always to your account and make changes. Our preferences change all the time, don’t hesitate to make changes and discover new fragrances. If you need assistance, we’re here to help!

What if I don’t like the personalized fragrance you send me?


Telling us whether you loved, liked or hated the fragrance from the Scent Test helps us better understand your preferences. If you rated the Scent Test, received your fragrance and didn’t love it let us know right away by email and we’ll send you a new one for free.

I’m new to fragrances and have some questions.


Feel free to send us an email with any questions, we’re the experts and we’d be happy to help!

I’m new to fragrances and have some questions.


Feel free to send us an email with any questions, we’re the experts and we’d be happy to help!

I really can’t wear a certain note or ingredient, can you make sure I don’t get it?


We cannot guarantee that we will not send you a fragrance that contains a note or ingredient that you don’t like, or that you might be sensitive to. However, we can try our best to accommodate you if you send us an email here.

Help! My package was damaged or lost.


Oh no! We’re sad to hear this but we’ll make it right. Please email us and we’ll be happy to help!

Do you sell gift subscriptions?


We do not sell gift subscriptions at this time, but stay tuned! If you purchased a gift subscription before 2017, please reach out to us.